Booking cancellation terms for Voyotel Casino And Hotel Resort
Last Updated: January 15, 2025
At Voyotel Casino And Hotel Resort, we understand that plans can change. This Cancellation Policy outlines our procedures for reservation cancellations, modifications, and refunds. We aim to provide clear and fair terms for all our guests.
Please read this policy carefully before making a reservation at our Casino Hotel. By making a reservation, you agree to the terms outlined in this policy.
Our standard cancellation policy for room reservations at our Casino And Hotel Resort is as follows:
| Cancellation Timeframe | Cancellation Fee |
|---|---|
| More than 24 hours before check-in | No charge (Full refund) |
| Less than 24 hours before check-in | One night's room rate plus applicable taxes |
| No-show | Full reservation amount |
Cancellations must be made through the same channel used for booking (online, phone, or email) or by contacting our reservations department directly.
Reservations made under special rates, promotions, or packages may have different cancellation terms. These terms will be clearly communicated during the booking process and in your reservation confirmation.
Some of our rates are offered at a discount in exchange for a non-refundable prepayment. These reservations cannot be cancelled, modified, or refunded regardless of the cancellation timeframe.
Casino Hotel packages that include additional services (such as spa treatments, dining credits, or casino chips) may have specific cancellation policies. Please refer to the terms provided at the time of booking.
For group bookings (5 or more rooms) and event reservations at our Casino And Hotel Resort, the following cancellation policy applies:
| Cancellation Timeframe | Cancellation Fee |
|---|---|
| More than 30 days before arrival | No charge (Full refund of deposit) |
| 15-30 days before arrival | 50% of total reservation value |
| Less than 15 days before arrival | 100% of total reservation value |
Group bookings and events may be subject to a separate contract with specific terms and conditions. Please contact our events team for detailed information.
During peak seasons, holidays, and special events, a more restrictive cancellation policy may apply:
| Cancellation Timeframe | Cancellation Fee |
|---|---|
| More than 7 days before check-in | No charge (Full refund) |
| 3-7 days before check-in | 50% of total reservation value |
| Less than 3 days before check-in | 100% of total reservation value |
Peak seasons and special events include, but are not limited to:
Modifications to existing reservations are subject to availability and may result in rate changes. If you need to modify your reservation, please contact our reservations department as soon as possible.
Changes to reservation dates are treated as follows:
Changes to room types are subject to availability and may result in rate adjustments:
If you check out earlier than your scheduled departure date, you may be charged for the entire original reservation or an early departure fee. Please notify the front desk as soon as possible if you need to depart earlier than planned.
Refunds for eligible cancellations will be processed as follows:
Refunds typically take 7-10 business days to process, although your financial institution may require additional time to post the refund to your account.
In the event of force majeure circumstances (such as natural disasters, acts of government, pandemics, or other events beyond our control) that prevent you from traveling or us from providing accommodations, we will work with you to reschedule your stay or provide a credit for future use.
Force majeure cancellations will be handled on a case-by-case basis, and we will make reasonable efforts to accommodate affected guests.
You can cancel your Casino Hotel reservation through the same channel you used to book (online, phone, or email). If you booked online, log in to your account and follow the cancellation instructions. Alternatively, you can contact our reservations department directly at +1 (555) 123-4567 or [email protected].
Yes, you will receive a cancellation confirmation via email. Please retain this confirmation for your records. If you do not receive a confirmation within 24 hours, please contact our reservations department.
Partial cancellations are treated as modifications to your reservation. Depending on your rate type and the timing of your request, partial cancellations may be subject to our standard cancellation policy. Please contact our reservations department for assistance with partial cancellations.
We understand that emergencies happen. While our standard cancellation policy still applies, we review emergency situations on a case-by-case basis. Please contact us as soon as possible and provide any relevant documentation (such as a doctor's note). We recommend purchasing travel insurance to cover unexpected cancellations.
We do not directly offer travel insurance, but we recommend purchasing travel insurance from a reputable provider to protect your Casino And Hotel Resort reservation against unexpected events. Travel insurance can cover cancellation fees, trip interruptions, medical emergencies, and more.
If you have any questions about our Cancellation Policy or need assistance with a reservation, please contact our reservations department: