Last Updated: January 15, 2025
Introduction
At Voyotel Casino And Hotel Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Casino Hotel website or use our services.
We respect your privacy and are dedicated to transparent practices regarding your data. Please read this policy carefully to understand our practices regarding your personal information.
This Privacy Policy is GDPR-compliant and adheres to applicable data protection laws and regulations.
We may collect several types of information from and about users of our Casino And Hotel Resort website and services, including:
Personal Information
- Contact information (name, email address, postal address, phone number)
- Identification information (passport or ID details, date of birth)
- Payment information (credit card details, billing address)
- Reservation details (arrival/departure dates, room preferences, special requests)
- Loyalty program information
- Employment information (if applying for a position)
Non-Personal Information
- Browser type and version
- Operating system
- IP address
- Device information
- Pages visited and navigation patterns
- Time and date of visits
- Referring websites
How We Collect Information
We collect information through various methods, including:
- Direct interactions (when you make a reservation, register for an account, sign up for our newsletter, or contact us)
- Automated technologies (cookies, web beacons, and similar tracking technologies)
- Third-party sources (booking partners, social media platforms, business partners)
- On-property collection (when you stay at our Casino Hotel, use our facilities, or participate in gaming activities)
For more information about our use of cookies, please see our Cookie Policy.
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- Processing reservations and payment transactions
- Providing personalized services during your stay at our Casino And Hotel Resort
- Managing your loyalty program membership
- Improving our website, services, and guest experience
- Developing new products, services, and offerings
Communication
- Responding to your inquiries and requests
- Sending confirmation emails and pre-arrival information
- Providing customer support
- Sending administrative messages about changes to our terms or policies
Marketing and Promotion
- Sending promotional emails about special offers, packages, and events
- Delivering targeted advertisements based on your preferences and interests
- Conducting surveys and collecting feedback
- Managing contests, sweepstakes, or promotions
Legal and Security Purposes
- Complying with legal obligations and regulatory requirements
- Enforcing our terms and conditions
- Protecting against fraudulent, unauthorized, or illegal activity
- Ensuring the security of our guests, employees, and property
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Consent: When you have given us explicit consent to process your data for specific purposes.
- Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you (e.g., processing a reservation).
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
- Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.
Disclosure of Your Information
We may share your personal information with the following categories of recipients:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Reservation system providers
- Marketing and advertising partners
- IT and system maintenance providers
- Customer service providers
Business Partners
We may share your information with business partners, such as:
- Affiliated hotels and resorts
- Loyalty program partners
- Co-branded partners for joint offerings
Legal Requirements
We may disclose your information when required by law, such as:
- In response to a court order, subpoena, or similar legal process
- To comply with gaming regulations and reporting requirements
- To protect our rights, property, or safety, or that of our guests or others
- To investigate potential fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure networks and firewalls
- Access controls and authentication procedures
- Regular security assessments and audits
- Employee training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing the services you requested
- Complying with legal and regulatory obligations
- Resolving disputes
- Enforcing our agreements
When your personal information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information.
- Rectification: The right to request correction of inaccurate or incomplete information.
- Erasure: The right to request deletion of your personal information in certain circumstances.
- Restriction: The right to request restriction of processing in certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used format.
- Objection: The right to object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
International Data Transfers
Our Casino And Hotel Resort operates globally, and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure that any international transfers of personal information are subject to appropriate safeguards, such as:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules
- Adequacy decisions by relevant authorities
Children's Privacy
Our Casino Hotel website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.
Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer:
- By email: [email protected]
- By phone: +1 (555) 123-4567
- By mail: Data Protection Officer, Voyotel Casino And Hotel Resort, 123 Luxury Avenue, Metropolis, NY 10001
We will respond to your request within the timeframe required by applicable law.